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All Services are subject to the below mentioned terms & conditions. In proceeding with the services, you, the customer hereby accepts that you have read and understood these terms and conditions, including those incorporated herein by reference, and AGREE to the same.

1. LIABILITY:

Prime Shield Services' liability shall be limited to the warranty provided and shall be subject to the terms and conditions of warranty for the products supplied. Under no event shall PSS be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages and quality issues, whatsoever.

  • 2. This Service is provided by Prime Shield Vendor (hereinafter referred to as the “Service Provider”).
  • 3. It is expressly understood by the customer that the Service provided by the Service Provider is an independent contractual arrangement between customer and Service Provider.
  • 4. All payments to be made under this Service shall be made by way of RTGS / NEFT / Cheque / Demand Drafts / E Payment / Cash only.
  • 5. Service Provider reserves the right to stop Services and exit the customer’s site in case of unreasonable delays, changes, arbitrary demands, or misbehaviour on the part of the customer. In such cases, customer shall not be entitled to any refund for products and painting work completed on site.
  • 6. Cost for Scaffolding, Water, Electricity, storage for paints and any additional cost/charges not specifically mentioned in the quotation shall be borne by the customer and charges for the same are not inclusive and do not form part of this quotation.
  • 7. In case any additional work is to be done at the site, other than the work mentioned in the quotation, customer hereby agrees to pay for the same, over and above the quotation.
    • 8. The below works do not form part of “services” and will not be covered under “Services” by the Service Provider -
    • Structural repairs and others as identified in the site evaluation report are not carried out properly before paint application.
    • Concrete repairs
    • Cracks in the Column / beam/concrete slab
    • Loose plaster
    • Leakages through water storage tanks on terraces (any leakages through storage tanks must be identified & rectified as per standard civil practices)
    • Water penetration due to capillary rise from the ground level, including water leakage, seeping and continuous dampness of the surface
    • Intermittent dripping of water due to overhanging branches, terrace gardening plant pots or concealed plumbing lines
    • Leaks or damages resulting from any additional installations on the surface coated with the system or usage on surfaces that already has pre-installed elements that is not consistent with the recommended application
    • Leaks or damages resulting from Acts of God including but not limited to lightning, flood, wind, earthquake, hurricane, tornado, hail or other violent storm or casualty or impact of stated or unstated objects
  • 9. The right to decide the time required and quality of finish will rest with the Service Provider, subject to general paint application process as prescribed by product manufacturer and industry best practices.
  • 10. The customer is solely responsible for arranging for all permissions required for the purposes of executing the work at site, including but not limited to any permissions, authorizations to be taken from the housing society, or any other authorities.
  • 11. This Service and this Offer shall be subject to force majeure conditions and in the event or occurrence of any force majeure event including but not limited to fire, explosions, natural calamities, state emergency, riots, epidemics, pandemics, public health emergencies, lockdowns, etc., this Service and/or any offer, scheme, incentives provided by the Service Provider shall stand suspended. In such case, the Service Provider shall not be responsible for any delays caused in executing the services, nor shall the Service Provider be liable to bear any penalty or offer any money back or refunds as per the said Offer or any other offer, incentives, schemes applicable under the said Service.
  • 12. Products selected: Once the product/ design/texture or shade is selected, or a shade is tinted or any product is customized as per customer’s instructions and mentioned in the quotation, customer cannot return, cancel or give back the product so selected. In case an existing product/paint/shade/texture or design is to be replaced with a new one, the price of such alternate product shall be charged additionally to the customer and invoice for the same shall be issued by the Service Provider.
  • 13. Warranty (if applicable) on products/paints shall be subject to the terms and conditions of the manufacturer and as mentioned in the warranty document.
  • 14. Governing Law and Jurisdiction: The services provided under this quotation shall be governed and construed in accordance with the laws of India. Any dispute arising hereunder shall be subject to the exclusive jurisdiction of the courts in Mumbai, India